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Case Study: Supporting a Newly Promoted Manager in a Growing Nonprofit

Context

A community-based nonprofit was implementing a new strategic plan and promoted an internal staff member into a newly defined marketing role. The transition required a shift from task-based coordination to strategic ownership, at a time when capacity was already stretched.


Approach

I worked as a coach and strategic partner to support both the individual and the organization. The focus was on helping the staff member step into a managerial mindset while translating organizational priorities into a realistic marketing plan. Together, we developed a brand guide and an operational plan with clear goals, metrics, and evaluation points, aligned with what one person could actually sustain and with long-term strategic priorities laid out in the recent strategic plan.


Impact

The staff member gained clarity, confidence, and a clear framework for decision-making. Leadership gained a marketing function that was strategically aligned, operationally realistic, and adaptable over time, supporting a capacity-designed role transition rather than short-term fixes.


Details in this example have been generalized or anonymized to protect client confidentiality. Specific organizational names and identifying information have been intentionally omitted.

If this resonates...

If this example reflects challenges you’re navigating or possibilities you’re curious about, you’re welcome to reach out. An introductory call is a space to talk through what you’re noticing, explore whether support would be helpful, and decide together what next steps might make sense.



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If this resonates, let's start with a simple conversation. I love to start with introductory call, Zoom, or coffee where we can talk through what’s feeling heavy or unclear, explore what support might look like, and decide whether working together makes sense.

Chloé is incredible to work with. She is communicative, so, so talented, collaborative and she brought so many concepts to the table that I had not even considered. She listens attentively and created a website for me that I LOVE! I will use her again when/if needed.

 

- Mary

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